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You will no longer be able to access the Internet from this connection. It is essential that we move your existing Internet broadband connection to a new Internet Service Provider.
Tiscali Business Services is the underlying provider for this broadband line. Your Internet Service Provider (being 186k Limited, Elite Internet Services Limited or Mailbox Internet Services Limited), has been delivering your service pursuant to arrangements with Tiscali Business Services. Unfortunately these arrangements can no longer be maintained and Tiscali Business Services needs to move your service to a new Internet Service Provider, to ensure continuity of your Internet connection.
Whilst we appreciate that this is very disruptive it is essential that we resolve this as soon as possible. To minimise the disruption to you we will re-connect you with a temporary user name and password whilst you arrange a permanent move to an alternative Internet Service Provider. Tiscali Business Services has made the necessary arrangements to assist you in transferring your service to an alternative Internet Service Provider as quickly as possible. The temporary user name and password will remain valid for a maximum of 30 days from the date of issue.
We do understand the inconvenience that this will cause. If you are happy with your underlying network provider we have been able to set up a straight-forward process with three internet service providers who use Tiscali Business Services' network. Each of these Internet Service Providers offers a full range of services including up to 16Mb packages (where available), a minimum 3 month contract and a variety of complementary services.
If you are a business with a single line where your email and hosting are not provided as part of your existing package of this line we recommend:
PIPEX BUSINESS – High performance Business broadband products from £14.50 per month exc. VAT, with the first 3 months free, if you commit to a 12 month contract. Please contact 0800 954 2857*.
If you are a business with multiple lines and where your email or hosting is provided as part of your existing package of this line we recommend:
NILDRAM – High performance Business Class broadband products from £14.50 exc. VAT, with the first 3 months free, if you commit to a 12 month contract. Please call 0800 072 0417*.
If you are not a business user and or do not need business style products we recommend:
freedom2surf – High performance broadband products from £13.70 inc. VAT, with the first 3 months free, if you commit to a 12 month contract. Please call 0800 072 0400*.
You are, of course, free to choose any alternative Internet Service Provider that you desire. If you do not want to use any of the three Internet Service Providers above, and instead would like to migrate to another Internet Service Provider, then please call 0871 265 7261** (calls charged at National Rates), or send an email with the following details:
· Phone number that your broadband service is on
· Your address
· Your postcode
Send your details to mac@uk.tiscali.com - and a MAC code will be provided within 5 days. Unfortunately we are not able to fast track such transfers, and this transfer may take the standard 10 to 30 days.
If you are unsure of which option to choose or need more information please email us on 186kinfo@uk.tiscali.com and we will respond within 24 hours, or access our Frequently Asked Questions here.
*Phone lines open from Monday to Friday 8am - 6pm
**Phone lines open from Monday to Friday 9am - 9pm
